Measurement
UK B2B retention metrics for customer-success teams
A UK B2B guide to retention metrics, covering net-of-VAT calculations, churn and loyalty definitions, customer-success software and monthly reporting.
Topic
retention metrics
Measurement
What is a good SaaS churn rate in the UK? Benchmarks by industry
UK SaaS churn benchmarks by industry, with published ranges from ChartMogul, Baremetrics, ProfitWell, Recurly and SaaS Capital, plus how to set your own targets.